Terms & Conditions

1.1 All services are charged at an hourly rate unless otherwise agreed.

1.2 We are closed on Bank Holidays, Christmas Day and New Year's Day. Any additional closure dates will be advised with a minimum of four (4) weeks' notice.

1.3 A meet and greet consultation is required prior to confirming any reservations for new clients.

1.4 Visiting and walking hours are between 7:00am and 7:00pm.

2.1 Overnight bookings cancelled within forty-eight (48) hours of the start date will be charged at 100% of the booking fee.

2.2 Overnight bookings cancelled between twenty-eight (28) days and forty-eight (48) hours prior to the start date will be charged at 75% of the booking fee.

2.3 Payment for ongoing services is required in full each week unless four (4) weeks' notice of cancellation is provided.

2.4 In the event that the pet service provider is unable to provide the agreed service, every reasonable effort will be made to arrange suitable alternative care. Where possible, a minimum of twenty-four (24) hours' notice will be given, except in extreme circumstances. Emergency cover may be provided by Roz Harper (RVN).

3.1 The pet service provider does not accept aggressive animals.

3.2 The client accepts full responsibility for all costs, damages or liabilities (including but not limited to medical treatment and legal fees) arising from their pet(s) biting or injuring another animal or person.

3.3 By booking services, the client confirms that their pet(s) have not displayed aggressive, threatening or harmful behaviour towards people or other animals. The client agrees to inform the provider immediately should any behavioural changes occur.

3.4 The pet service provider reserves the right to refuse or terminate services for unruly, aggressive or inadequately trained animals.

3.5 If a pet displays aggressive or unacceptable behaviour while in the provider's care, including towards the provider or their household, arrangements will be made for the pet to be placed with the client's emergency contact or in a boarding kennel at the client's expense. Separation will be attempted initially; however, excessive aggression or noise cannot be accommodated.

4.1 The client will be contacted prior to any additional purchases where possible.

4.2 If essential items (such as food or supplies required for the pet's health and wellbeing) must be purchased in the client's absence, the pet service provider will retain receipts and the client agrees to reimburse all costs upon return.

5.1 Clients must inform the pet service provider of any changes to contact details, emergency contacts, veterinary information or care requirements. Accurate and up-to-date records are essential in case of emergency.

6.1 All client and pet information will be treated as private and confidential.

6.2 I handle personal information under the UK GDPR and Data Protection Act 2018, as amended. My privacy policy explains how I use your details, retention and your rights.

7.1 All reasonable care will be taken to ensure the safety and wellbeing of pets in our care.

7.2 The pet service provider holds valid public liability insurance for client peace of mind.

7.3 This insurance covers incidents caused by the pet but does not cover veterinary bills or costs relating to the pet's general health.

7.4 Clients are strongly advised to maintain their own pet insurance.

8.1 The pet service provider will follow instructions provided for administering medication but cannot be held liable for complications arising from medication use.

8.2 Services will not be provided for any pet suffering from a contagious illness under any circumstances.

8.2.1 If a pet requires veterinary treatment and is subsequently discharged, the client's nominated emergency contact will be responsible for the pet's care until the owner returns.

8.3 A valid vaccination certificate must be provided prior to services commencing.

8.4 If the provider is bitten or exposed to illness due to a pet not being properly vaccinated, the client will be responsible for all associated costs and damages.

8.5 Dogs must be on an up-to-date flea and worming treatment plan.

9.1 Secure collars with appropriate identification tags must be provided for all visits, as legally required.

9.2 Suitable walking equipment must be supplied by the client.

10.1 No refunds or credits will be given for early returns or last-minute changes.

10.2 If a client's return is delayed, they must inform the pet service provider immediately. The provider will endeavour to arrange continued care where possible, though this cannot be guaranteed.

11.1 Payment is accepted via cash or bank transfer.

11.2 For long-term services, payment may be made weekly or monthly by prior agreement.

11.3 Failure to make payment in accordance with these terms may result in cancellation of services, with applicable cancellation fees charged.

12.1 The pet service provider shall not be held liable for delays or failure to perform services due to circumstances beyond their reasonable control.

12.2 Nothing in these terms excludes liability that cannot legally be excluded, including death or personal injury caused by negligence, fraud, or your statutory consumer rights. Services must be provided with reasonable care and skill.

Sending an enquiry through this website doesn't confirm a booking. Before you book, I'll confirm the service, price, arrangements and applicable cancellation information.

Where the Consumer Contracts Regulations 2013 give you a right to cancel a service booked at a distance, you have 14 days from entering the contract to cancel without giving a reason. Statutory rights take priority over the cancellation charges above. Exceptions may apply to particular services, so the cancellation information for your booking must explain any applicable exception.

To cancel, email elliepeaspaws@gmail.com or write to my contact address: Lodge Farm Dog Park, Crowland Rd, Thorney, Peterborough PE6 0PB. A clear statement is enough; you can use the form below if you wish.

If you want the service to start during a statutory cancellation period, I'll need your express request. If you cancel after it starts, you may have to pay a proportionate amount for the service supplied, where the legal conditions are met. The right is lost after full performance only where you've given the required express consent and acknowledgement. Any refund due under that right will be made within 14 days of being told about your cancellation.